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We received many responses to our opinion piece: Open Channels. A representative sample of the letters start here but you'll need to click through to read the whole text and we encourage you to do just that. Thank you for your responses.
Keep in Mind this is a Global Community
I think it would be a cool idea to have people come to you for face-to-face meetings. The only thing I would remind you is that not all Second Lifers are American or based in the Americas. Having been on the tail end on Sony Online Entertainments pathetic excuse for customer service. Its way too easy for online game companies to forget that places exist outside of the states :) I'm not accusing you guys of that by the way just trying to ask you not to fall into that trap. And yes I'm biased I live in the UK! From Sean Szymborska
Let Us Know What Happens
I just wanted to say how much I am in support of the Second Life Views program that you've cooked up. I think it will be an excellent opportunity to interact with your user base, in a setting that just isn't possible in Second Life itself (yet!). One question I had is will an overview of what was talked about be made public later? I'd be fascinated to know what's being discussed! From Travis Callisto
[Editor's note: we do plan to publish information after the events. Watch this publication for more!]
This is Good, Listening to the Community
The Second Life Views program is a very welcome addition to the multiple lines of communication that Linden Lab offers to the community. There is no other online world, game, or company I know of that listens to their customers so often and offers so many channels of communication (keep reading) from FlipperPA Peregrine
[Editor's note: the following responses were originally posted on the Be the Change Blog]
The Plan Plays "Favorites"
This really seems like the resmod [Resident Moderator] program makes an in-world invasion. I don't understand the Linden Lab penchant for selecting a group of "friends" on which to confer special prestige or benefits. SL may be a platform for member business and content created by members, however, what makes one member more entitled to special prestige or say in an advisory capacity. Each time LL makes a move to confer a special contract, benefit, authority to a "friend" it causes hard feelings. It's divisive. If Linden Lab wants feedback then invite all members to comment via the forums. If Linden Lab wants to a small group of members to provide advice then why not let the membership elect spokespersons. I really think this plan, like the resmod plan, is a bad one. (keep reading) From Katykiwi Moonflower
The Real World Provides an Additional Opportunity
This is a bold and visionary step for Linden Labs. It will be a difficult--and frustrating at times--process to effectively host and manage. However, it is an important step toward proactively communicating with your clients and should lead to some significant insights and strategic initiatives (keep reading) from Bloop Cork
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