Support: Helpful tips and tricks for your virtual world experience.
If you are new to Second Life®, or would like to learn more about what Second Life has to offer, check out these resources! Inside, you'll find a wealth of instructional materials and the Second Life Showcase, a collection of some of the most interesting places in Second Life:
Hundreds of leading universities and school systems around the world use Second Life Grid® as a vibrant part of their educational programs. If you would like to learn more about using Second Life for education, take a look at the following resources:
Visionary international corporations - Michelin, IBM, Xerox, Saint-Gobain Glass - have established and grown significant presences using Second Life Grid®. To learn what benefits Second Life Grid can provide for your business, check out our Second Life Grid website.
For questions not answered by the subject area buttons above,
visit our Knowledge Base
How to Use our Support Tools
Welcome to the Support Portal! Do you have a question about something you see? Are you experiencing a problem? The Support Portal is here to help you find answers.
- Try searching the Knowledge Base first — there might be an article that can help you out! Click the Knowledge Base button to the right, or here to open the Knowledge Base. You can browse by topic using the tree in the left-hand panel, or use the Search field at the top.
- Submit a ticket if you can't find the answer to your question in the Knowledge Base. Click the Submit a Ticket button to the right. Not sure which kind of ticket to submit? This Knowledge Base article will explain them to you.
Knowledge Base
Submit a Ticket
Ticket Types?
GRID Status
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If you have a non-technical issue with your account,
you can also call
our Billing team at:
Toll-free (US/Canada)
800-294-1067
or
Long-distance (not free)
703-286-6277.
They are available 24 hours a day, seven days a week.
